Refund & Cancellation Policy

Change of Mind

If you purchased an EventPix.photo plan and no Album Credits have been redeemed (meaning no albums have been created), you may request a full refund within 14 days of purchase. After 14 days, or once an Album Credit has been redeemed, change-of-mind refunds are not available.

Every purchase includes a Test Album, so you can try every feature — QR uploads, live slideshow, all of it — without using your Album Credits or affecting your refund eligibility.

Cancelled Event

If your event is cancelled and no Album Credits have been redeemed (meaning no event albums have been created — your Test Album doesn't count), you may choose either:

• A full refund to your original payment method, if requested within 60 days of purchase, or
• An Event Date change, at no charge, to any future date within your Album Credit validity period (see Section 16 of our Terms of Service).

After 60 days from purchase, cash refunds are no longer available, but you may still move your Event Date within your Album Credit validity period.

If Album Credits have already been redeemed, refunds are generally not available, but we'll review cancelled-event requests on a case-by-case basis and may offer a date change or account credit.

After the Event

Once your event has taken place and the Service has been used as intended, refunds are generally not available. Exceptions may be made for documented technical failures.

Plan Upgrades

Plan upgrades are additional one-time purchases. The original plan purchase is not refunded when you upgrade. The same refund eligibility rules above apply to upgrade purchases.

A Collection is a 12-month collaborative workspace (renewable), not a one-time event plan, so it has its own terms:

• Change of mind (14 days). If your Collection has had minimal use — fewer than 25 uploaded items and no published gallery — you may request a full refund within 14 days of purchase. Once a team has uploaded and organized a real archive, the workspace has delivered its value and change-of-mind refunds are no longer available.
• Renewals. A renewal extends your term and never forfeits remaining paid time. Renewal charges are fully refundable within 14 days of the charge — a refunded renewal simply restores your previous expiration date. If you turned on automatic renewal, you can cancel it anytime before the renewal date; canceling stops future charges and keeps the time you've already paid for.
• Grace period. After the 12-month term, a 30-day grace window lets the Owner or an Admin download the archive, export the details, or renew. The elapsed term isn't refundable during grace — grace is time to save your data, not a refund period.
• Storage add-ons. A storage add-on is a one-time purchase — refundable within 14 days if the added storage hasn't been used, and non-refundable once it has.
• What you keep. The archive you download is yours — every photo at original quality plus a spreadsheet of the details your team recorded. The workspace is time-limited; your downloaded archive is not.

Technical Issues

If a verified technical failure on our end prevents you from reasonably using the Service, we will issue a full refund. Please report the issue within 30 days so we can investigate while records are available.

How to Request a Refund

Use our contact form with your account email and select “Refund Request” as the subject. We aim to respond within 2 business days and process approved refunds within 10 business days.

Disputes & Chargebacks

We strongly encourage you to contact us directly before filing a dispute or chargeback with your bank or payment provider. Once a chargeback is filed, we are unable to process a refund until the dispute is resolved, which can take significantly longer than working with us directly.